National carrier Qatar Airways has joined hands with Hamad International Airport to pilot innovative solutions for improved passenger experience and enhanced security.
Qatar Airways, the newly-opened Hamad International Airport in Doha (photo), Airports Council International (ACI) and The International Air Transport Association (IATA) have signed an agreement for a pilot program for smart security.
Smart security is a joint project between IATA and ACI to strengthen security, improve the passenger experience, and increase operational efficiency at airport checkpoints.
Smart security achieves this by strengthening security by focusing resources based on risk, using advanced screening technologies and process innovations. The pilot at Hamad International Airport is the third globally, after agreements with Amsterdam-Schiphol and London-Heathrow, it added.
IATA has welcomed and recognized the participation of Qatar Airways and the Hamad International Airport, Doha, in two key industry programs that enhance security and improve passenger convenience.
Doha’s Hamad International Airport includes five of the six fast travel options for self-service including check-in, bags-ready-to-go (known locally as the Qatar Airways My Q-Tag service), flight rebooking, self-boarding, and baggage recovery.
Plans are also in place for the implementation of Document Check, the last of the Fast Travel options. In recognition of its achievement in giving passengers greater choice, convenience, and control over their journey, Qatar Airways was given the Fast Travel Green Award.
“Qatar Airways and Hamad International Airport are committed to giving passengers the best experience possible. To do that we are working in close partnership to give our passengers the self-service options that they increasingly expect. And we are pleased to be among the world’s pioneering airports for Smart Security,” said Qatar Airways CEO Akbar Al Baker.
“We want Hamad International Airport to become the hub of choice for passengers. Smart Security and Fast Travel will be two of the key elements in that success,” he added.
IATA’s Director General and CEO Tony Tyler said: “We are delighted that Qatar Airways and Hamad International Airport are partners in the smart security and fast travel initiatives. They join a growing group of visionary airlines and airports that are committed to the collaborative optimization of procedures and technology.”
