Bell Helicopter, a Textron Inc. company, named RUAG Aviation as Bell Helicopter’s newest Customer Service Facility (CSF).
This latest Customer Service Facility agreement reconfirms RUAG Aviation’s participation in the Bell global network and marks an important milestone for the aviation company. "Becoming an Authorized Customer Service Facility is an important step towards strengthening our helicopter service portfolio in Europe. We look forward to continue working closely with Bell and supporting our European customers," says Andreas Baumann, General Manager Helicopters.
The creation of a new Customer Service Facility (CSF) Center in Sion, Switzerland, complements the service portfolio offered by RUAG Aviation, enabling the company to realize MRO-Services as well as systems upgrades and painting of Bell’s 429 helicopter.
“Authorizing RUAG Aviation to perform Bell 429 Field Maintenance reinforces our commitment to enhancing the regional support customers need to continue their operations,” said Jakub Hoda, Bell Helicopter’s Vice President of Europe.
Reliability, cost-efficiency and reduced turnaround times are the focus of RUAG Aviation’s personalized solutions. The company’s state-of-the-art infrastructure managed by highly dedicated specialists make RUAG Aviation the leading partner of helicopter owners and operators in the region.
As a one-stop shop provider RUAG Aviation offers numerous services that can be performed during the same downtime, saving customers both time and money. These services cover the aircraft’s entire life cycle, including guarantee services, to aircraft on ground (AOG) maintenance, and lease return.
“Being an authorized Customer Service Facility allows RUAG Aviation to strengthen its partnership with Bell and to continually expand the support and services the company provides to its customers”, stated Saber Aich, Sales & Product Manager Helicopter Services.
“Furthermore, it allows us to further expand the services offered on behalf of Bell Helicopters and thereby strengthen the two companies’ partnership. We enjoy an excellent partnership with Bell and look forward to developing this even further”, added Saber Aich.
RUAG Aviation is a leading supplier, support provider and integrator of systems and components for civil and military aviation worldwide.
The company is the manufacturer (OEM) of the Dornier 228, a versatile aircraft for challenging special missions and passenger and cargo operations. The Dornier 228 is EASA and FAA approved.
Servicing aircraft and helicopters throughout their entire life cycle, the company’s core competencies include maintenance, repair and overhaul services, upgrades, and the development, manufacturing and integration of subsystems.
RUAG Aviation is an approved Part 21/J EASA Design Organization, Part 21/G EASA Production Organization, and Part 145 EASA Maintenance Organization. In addition, RUAG Aviation holds various Maintenance Organization Approvals from other national authorities and furthermore several appropriate military approvals and/or certificates.
RUAG is also an authorized service center for OEMs of renown, such as Airbus Helicopters, Bell, Bombardier, Cirrus, Cessna, Diamond, Dassault Aviation, Embraer, Leonardo-Finmeccanica (AgustaWestland), Piaggio, Sikorsky, Pilatus, Piper, and Mooney, as well as a service center for 328 Support Services, Hawker Beechcraft, Viking und MD Helicopters. RUAG Aviation is also a partner to the Swiss Armed Forces and other international air forces.